Datalab
Help center

Clear answers before you start.

Legitimacy & trust

Is Datalab a real paid platform?

This local build is a product sandbox. It never sends money or personal information. Production terms would identify the contracting entity, rates, and support channel.

Why is identity sometimes required?

Only configured higher-risk tasks or payout rules require verification. The reason appears before collection begins.

Pay & schedule

When is work paid?

A reward moves from pending to available only after approval. Every ledger line links back to its task and submission.

Do I need a fixed schedule?

No. Open tasks show their reservation window, estimated duration, quota, and expiry so contributors can choose when to participate.

Workflow & tasks

How does a task work?

Review the versioned brief, confirm eligibility and consent, reserve capacity, complete preflight, capture, inspect warnings, and submit for review.

Why is a task locked?

The marketplace explains safe eligibility reasons such as country, language, level, equipment, verification, or exhausted quota without exposing fraud controls.

Identity & account

What identity data do reviewers see?

Reviewers receive only the task media and metadata needed for a decision. They do not receive payout details or unnecessary account identity.

Can I delete my account?

Settings can schedule deletion, revoke sessions immediately, and show which limited audit or financial records must remain.

Review & rejection

Can a task be rejected?

Yes. Requirements, review timing, remediation options, and dispute windows are disclosed on the task before reservation.

Can I challenge a decision?

Eligible decisions show a time-bounded dispute path with evidence, an independent resolver, and an auditable outcome.

Privacy & safety

Are recordings saved during a paired call?

After both people consent and start, encrypted isolated chunks upload continuously to private quarantine storage for malware scanning, QA, and review.

Can I withdraw consent?

Account settings include withdrawal, export, and deletion requests. Retention consequences are shown before confirmation.

What should I do if capture feels unsafe?

Stop immediately. Leave or cancel the session and open a safety support ticket; safety reports receive the shortest response target.